Uber introduces a new feature on Paytm

Uber introduces a new feature on Paytm for a smoother payment experience

We love Uber. Its the easiest way around. One tap on your phone, and a car comes directly to you. Payment is seamless as well. Hop in, the chauffeur takes you wherever you want to go, hop out and the amount is automatically deducted from your Paytm Account!

However, you might see Rs. 350 (or the cost of the ride, whichever is higher) disappear for a while from your Paytm Wallet balance. Fret not, your money is absolutely safe with us. Its simply been put on hold for the duration of your Uber trip. At the end of the trip, the actual fare is released by Uber.

Here is an example of how it works:

Scenario 1:

  • You book an Uber from Point A to B. The total fare shown by Uber is Rs 450
  • Uber will put Rs.450 on hold. You can see this in your Paytm Passbook under On-Hold tab
  • If you do not have sufficient balance then Uber will prompt you to add money first
  • Rs.450 which is put on hold will be deducted from your Paytm Wallet Balance. So during the trip, you will see that your overall balance excludes Rs.450
  • At the end of the trip, if your fare comes to Rs.450, then we release this amount to Uber

Scenario 2:

  • You book an Uber from Point A to B. The total fare shown by Uber is Rs 150
  • Uber will put Rs.350 on hold. You can see this in your Paytm Passbook under On-Hold tab
  • If you do not have sufficient balance then Uber will prompt you to add money first
  • Rs.350 which is put on hold will be deducted from your Paytm Wallet Balance. So during the trip, you will see that your overall balance excludes Rs.350
  • At the end of the trip, if your fare comes to Rs.150, then we release Rs.150 to Uber and Rs.200 is added back to your Paytm Wallet

Q. Why did Uber introduce this feature?

A. There were few users who were misusing the system by using the money from the wallet during the ride to get a free ride.This feature now curbs such misuse and help genuine customers in a smoother payment experience

Q. What happens to my wallet balance when money is on-hold?

A. Your wallet balance is deducted when you book a ride and money is kept on hold in a special account and is released to Uber once the ride is completed

Q. What happens if I cancel the ride after booking?

A. On-hold amount is released in the event of cancelation

Q. I have finished my ride but money is still on hold. Why?

A. Sometimes, you may see money not getting immediately released even after the journey is complete. This could happen due to some intermittent server issues.

Q. My journey cost is less than Rs.350 then why is Uber holding higher amount?

A. Rs.350 is a minimum requirement to book a ride with Uber

Q. My hold amount was Rs.750 but I had to cut short my journey and my fare came to Rs.400. What happens now?

A. In such cases, Rs.400 will be taken by Uber and Rs.350 will be credited back to your Paytm Wallet

Q. I have some issues with the fare charged. Who will help me?

A. For all ride and fare related queries, we suggest you reach out to Uber through their App

We strongly believe convenient payment experiences are of utmost importance to you and this will ensure we are able to provide the smoothest and most seamless experience every time you ride an Uber anywhere.