OneAssist brings significant value propositions to consumers by protecting them against potential financial and personal loss owing to loss/theft of their data, device, identity or payment cards, 24*7 & providing doorstep pickup and cashless service.
Accidental and Liquid Damage Protection
This plan protects the customer against:
- Accidental Screen Damage
- Accidentally sit on it
- Accidentally fell in ground
- Accidentally fell in liquid
- Accidental Liquid spills
Features of OneAssist Mobile Protection Plan Protection
24X7 Call center Assistance
In case of any assistance, event of any damage of mobile phone customer can call OneAssist number 1800-123-330 (Toll FREE) OR 0 8080 333 333, 24X7.
Doorstep Pickup and Drop Services with Cashless Repair
OneAssist provides its customer with Doorstep Pickup and Drop Services. We will pick up your device from your doorstep, get it repaired and deliver it back to you once repaired. OneAssist offer cashless Repair services to its customers.
All Repairs are done only at Authorized Repair Centres of the OEM’s
OneAssist works with Authorized Service Centres to ensure that any in-warranty issues subsequently faced by the customer are adhered to.
Membership Transfer to new Device
Customers can transfer the remaining part of the membership to the new device if the new device is bought within the Membership tenure. Customers just need to call OneAssist and provide the new IMEI. OneAssist will transfer the membership to new device with nominal charges (only if applicable).
Warranty as a Gift
In case you want to gift the warranty, the buyer must insure that at the time of claim, the customer whose name is on the invoice must send a confirmation mail is sent to OneAssist stating that the device has been gifted by him/her providing an identity proof.
OneAssist Mobile Protection is not applicable if:
- The Damage is caused by willful misconduct, normal wear and tear, corrosion, oxidation, rust, condensation, cold or heat
- Cosmetic damages like stripping of paint, scratches on phones etc
- Damaged caused to phone software
- Damages which are cover under Manufacturing warranty
- If the Subscriber is below the age of 18 year at the time of Membership activation
- If customer detail and device details are not declared with OneAssist Team
User Friendly Claim process
OneAssist offer one of the most convenient and user friendly claim process to its customers.
Documents required for claim Processing
- Signed Claim Form
- Images of Damaged Device
- Valid Smartphone Purchase Invoice
- Govt. issued ID Card- (PAN CARD, ADHAR CARD, PASSPORT, ETC)