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  • How to Redeem
  • FAQs
  • T&C
  • FAQs for Wallet Upgrade
  1. How can I upgrade my wallet?
    You can simply press “upgrade” button in the profile section of your wallet. Once we have received your request, our representative will call you and fix up an appointment at your convenience and complete the process.
  2. What is the process of upgrading the wallet?
    As per RBI guidelines, to upgrade your wallet, you need to get your KYC done. For this, we need your identity proof and address proof. Once you have applied for wallet upgrade, our representative will call you to fix up an appointment where he can verify and collect the documents to complete the process.
  3. What are the charges of upgrading my wallet?
    Currently, this service is being offered free of cost to paytm wallet users.
  4. How much time will it take to upgrade my wallet after applying for upgrade?
    Your account will be upgraded within 2 working days once we receive your completed documents.
  5. Is there any place where I can go and get my KYC done?
    Sorry, currently the only way by which you can get your KYC done is through the visit of our representative.
  6. I have got the call from the paytm representative. What all documents do I need to provide to the person?
    Our representative will be giving you a blank KYC form. You need to fill this form, affix a passport size photograph and provide self-attested copies of the following:

    Proof of Identity (any one): Proof of Address (any one):
    Passport Passport/ Driving Licence/ Voter ID card/ Aadhaar Card
    Driving License Telephone Bill/ Electricity Bill (last 3 months)
    Voter Card Ration Card
    PAN Card Bank Statement (last 6 months)
    Aadhar Card Letter from public authority stating the address
    NREGA Card Registered Rent Agreement

    Benefits of an upgraded Wallet

  7. What is the difference between normal wallet and an upgrade wallet?
    The wallet balance in a normal wallet (also called Basic Wallet) cannot cross Rs. 10,000/- during the month. Also, there is an upper limit of Rs. 10,000/- to the amount you can add in to the wallet. This can be either through Add-money or through Cashbacks.
    In the upgraded wallet (also called Prime Wallet), the wallet balance cannot cross Rs. 1,00,000/- (Rs. 1 lac). However, there is no limit on the amount that can be added, given that balance at any point is below Rs. 1 lac in the wallet.
  8. Is there a limit on the number of transactions in Basic wallet?
    There is no limit on the number of transactions. With a Basic Wallet, you can spend only Rs. 10,000/- in a month but with a Prime Wallet, there is no limit on the amount that you can spend.
  9. My wallet balance is already Rs. 10,000 in Basic Wallet. Does this mean that my cashback is lost?
    No, your cashback is never lost. Since you have already reached the monthly limit on the basic wallet, your cashback cannot be added in the current month cycle. Your cashback will be processed in the next month cycle. Otherwise, to get this cashback in the current month cycle, you need to get your wallet upgraded to a Prime Wallet.

    Miscellaneous

  10. How can I know whether my wallet has been upgrade or not?
    Once your wallet is upgraded, you will receive a welcome sms from paytm confirming your that the wallet has been upgraded.
  11. The mobile number I have mentioned in the form is different from the mobile number in my paytm wallet. Can my wallet be upgraded now?
    The mobile number in your form should be same as that in the paytm wallet account. In case both numbers do not match, paytm team will be calling you to explain the steps you need to take to upgrade your wallet.
  12. Who all are eligible for a Prime Wallet?
    Indian Citizens who are using Wallet for personal use are eligible for a Prime Wallet. If you are a merchant or want to use paytm wallet for commercial use, you can contact us as care@paytm.com or you can visit http://paywithpaytm.com/merchants.html
  13. What are the other benefits of a Prime Wallet?
    You can read more about the Prime Wallet and its benefits at https://paytm.com/blog/enjoy-unlimited-offers-when-you-upgrade-your-paytm-wallet/
  • Participation in this Promotion namely, Paytm Microsoft Phones Offer (“Offer”) is purely voluntary and optional. This Offer is not valid in conjunction with any other Offer. Products also available without this Offer. By participating in this Offer, each participant is deemed to have accepted these terms and conditions.
  • This Offer is being conducted by Microsoft in association with One97 Communications Ltd.’s (“One97 or Paytm) (collectively referred to as Organizer) on One97’s platform, namely www.Paytm.com (‘website’), for Products defined hereinafter.
  • This Offer is valid in India from Oct 15 2015 to Nov 30th 2015(‘Offer Period’) on purchase of Microsoft Phones referred to as “Products” and on limited stocks only
  • The Offer is valid for the citizens of India (except the employees and family members of Microsoft and One97, their associate companies, their joint venture partners, its co-packers, their distributors, their agents, their advertising and promotional agencies and their auditors.)
  • After purchasing the Products, the participant is to look for the Coupon code (“Code”) printed inside the pack. After retrieving this Code, the participant can participate in the Offer in the following manner and avail Paytm Cash. Paytm cash is the term used to define Paytm cash that participant gets when he applies the code on Paytm website . The cash earned this way is stored in the Paytm wallet and is used to purchase products/do recharges on Paytm website only. No cash would be given in lieu of Paytm cash.
  • On successful application of the Code a onetime addition of respective denomination (Rs 50 to Rs 10,000) to user’s Paytm wallet will be added. Each code is unique and for onetime use only. A single user account can avail the offer once
  • In case user wins the Lucky Prize of 1L he/she will get directions on the page on how to proceed. User would have to enter his address, phone number and would also be required to furnish physical coupon along with specific documents in this case. In this case no Paytm cash would be added

Process

  1. How can I redeem my cash code?
    Step 1 – Enter your cash code, then click on Proceed.
    Step 2 – If you do not have an account on Paytm.com, please make one by clicking on Create Account in order to add money to your online wallet
    Step 3 –You are done! Now you have Paytm Cash and you can now use it for recharging mobile/ DTH or shopping.
  2. What can I use Paytm Cash for?
    You can use Paytm Cash to recharge your prepaid mobile number, DTH or Data card or pay your mobile, landline, electricity & gas bills. You can also use it to shop from our range of lakhs of items!.In case you win the Lucky Prize of INR 1L you will get directions in the pop up
  3. How many cash codes can I use?
    You can use upto 1 cash code in total till end of offer.
  4. How and where can I shop using my Paytm Cash?
    Oh, you can shop across categories of Men, Women, Electronics, Home, Sports & more, right here at Paytm! You can recharge you mobile, DTH and much more. You can shop at the website here or on your Paytm App.
  5. How to use Paytm Cash for mobile recharging
    Step 1 – Go to paytm.com
    Step 2 – Enter your mobile details, amount (amount equal to the money you have in Paytm wallet. If you enter an amount more than wallet balance then you will have to make differential payment through credit/debit card) and click on proceed to recharge
    Step 3 – Click on Proceed to Pay
    Step 4 – Click on use Paytm wallet to complete the payment
  6. Where can I download Paytm App from?
    You could either search for it on your App store or click
    here to download.
  7. I already have an account on Paytm.com. Is this offer for me too?
    Yes existing Paytm users can also use their cash code and get Paytm Cash.
  8. I have got an SMS with OTP. What is this?
    While creating an account for you on Paytm, for your security, an OTP is sent. Simply enter it on Paytm to verify your account. You will need to go through this step only once.

1. Enter your cash code from Microsoft pack and Click Proceed.

Microsoft-screen

2. If you don’t have an account, Create Account or Sign In.

3.Your Paytm Cash has been added into your account. You can use your
Paytm cash to do mobile recharge/DTH recharge /shopping etc.

Microsoft-screen

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