• How do I create an account on Paytm?

      App It’s simple.
      • 1. Launch Paytm app
      • 2. Go to ‘Profile’ section at the bottom of the page
      • 3. Click on ‘Sign In to Paytm’
      • 4. Click on ‘Sign Up’
      • 5. Enter your mobile number, email address and a password
      • 6. Click on ‘Sign Up’
      • 7. You will get an OTP on the mobile number you entered
      • 8. Once you enter the correct OTP and click on ‘Submit’, you’re ready to use Paytm
      Web It’s simple.
      • 1. Visit Paytm.com
      • 2. Click on ‘Log In/Sign Up’ on the top-right corner of the page
      • 3. Click on ‘Sign Up’
      • 4. Enter your mobile number, email address and a password
      • 5. You will get an OTP on the mobile number you entered
      • 6. Once you enter the correct OTP and click on ‘Submit’, you’re ready to use all services on Paytm.com
    • Why does Paytm ask to verify phone number and email?

      App At Paytm, your mobile number is your account identity. We send information related to your orders and transactions through SMS and email, so it is important that we have your correct mobile number and email address. You will need a verified mobile number and email address for the following reasons:
      • 1. Whenever you forget your login details like password, we send verification details to your registered mobile number /email address
      • 2. If someone else tries to transact through your account, we send a notification to your registered mobile number or email address
      • 3. If you want to change your email address or mobile number, you will be sent notifications to your previous credentials. This is purely for your own security and if you do not have access to previous mobile number or email address, our Customer Support Team will be happy to help you (https://paytm.com/care)
      Web At Paytm, your mobile number is your account identity. We send information related to your orders and transactions through SMS and email, so it is important that we have your correct mobile number and email address updated with us. You will need a verified mobile number and email address for the following reasons:
      • 1. Whenever you forget your login details like password, we send a verification detail to your registered mobile number /email address
      • 2. If someone else tries to transact through your account, we send a notification to your registered mobile number/ email address
      • 3. If you want to change your email address or mobile number, you will be sent notifications to the previous credentials: This is purely for your own security and if you do not have access to previous mobile number / email address, our Customer Support Team will be happy to help you (https://paytm.com/care)
    • Can I use the same Paytm account for all services on Paytm whether it’s buying or selling?

      AppPlease do not share your password with anyone, not even with someone claiming to be from Of course you can. We like to keep things simple and the best part is that you can avail of all of this under one roof with just a single account. WebOf course you can. We like to keep things simple and the best part is that you can avail of all of this under one roof with just a single account.
    • I don’t have access to my mobile number. How can I login or update my mobile number?

      For the security of your account, we need to verify that you are the account holder.
      • 1. Please open your credit card or debit card statement which has details of transactions done on Paytm & take a screenshot of the same.
      • 2. Select ‘Contact Us’ at the bottom of this page & follow these steps:
        • a. Tap on “Regarding” & choose ‘Unable to login’
        • b. Tap on “More Details” & choose ‘Mobile number lost/not available’
        • c. Tap on “Tell us” & explain your issue along with your mobile number registered with Paytm
        • d. Please share a new number that you want to update in your profile
        • e. Tap on upload a picture & attach the screenshot of your credit card or debit card statement that has details of your transactions on Paytm
        • e. Tap on “Email” & enter the Email ID on which you want our customer care to contact you
        • f. Once the details are successfully verified, within 48 hours you will receive an SMS. Please call on the number mentioned in the SMS to update your number on Paytm.
        Contact Us
    • I’ve forgotten my password. What do I do?

      App Do not panic, resetting your password is easy:
      • 1. Launch Paytm app
      • 2. Go to ‘Profile’ section at the bottom of the page
      • 3. Click on ‘forgot password’ on login page
      • 4. Enter your registered email address or mobile number and click on ‘proceed’
      • 5. Enter the OTP sent to your mobile number and click on ‘submit’ or you can click on the link sent to your email to reset your password
      • 6. Enter the ‘New Password’ details and click on ‘Update’
      • 7. Your password will be updated
      Web Do not panic, resetting your password is easy:
      • 1. Visit Paytm.com
      • 2. Click on ‘Log In/ Sign Up’ on the top-right corner of the page
      • 3. Click on ‘Forgot Password/ create new password’ on login page
      • 4. Enter your registered email address or mobile number
      • 5. Enter the OTP sent to your mobile number and click on ‘Verify’ or you can click on the link sent to your email to reset your password.
      • 6. Enter the ‘New Password’ details and click on ‘Update’
      • 7. Your password will be updated
    • How can I change my password?

      App Please do not share your password with anyone, not even with someone claiming to be from Paytm. For changing password:
      • 1. Launch Paytm app
      • 2. Go to ‘Profile’ section at the bottom of the page
      • 3. If you are not logged in: click on ‘sign in to Paytm’ (If you are logged in, skip Step 3)
      • 4. Click on your name at the top of the page
      • 5. Click on ‘change password’ at the bottom of the page
      • 6. Enter the details and click on ‘Update Password’
      • 7. Your password will be updated
      Web Please do not share your password with anyone, not even with someone claiming to be from Paytm. For changing password:
      • 1. Visit Paytm.com
      • 2. If you are not logged in: click on ‘Log In/Sign Up’ on the top-right corner of the page and login by entering your registered details (If you are logged in, skip step 2)
      • 3. Go to your account in the top-right corner and click on ‘View profile’
      • 4. Click on ‘Change Password’, enter the details and click ‘Save’
      • 5. Your password will be updated
    • How do I add or change my registered email address?

      App Please use your own valid email address as we send order details and wallet statement to this email address.
      • 1. Launch Paytm app
      • 2. Go to ‘Profile’ section at the bottom of the page
      • 3. If you are not logged in: click on ‘sign in to Paytm’ (If you are logged in, skip Step 3)
      • 4. Click on your name at the top of the page
      • 5. Click on ‘Edit’ on top right corner of the page
      • 6. In case of adding an email for the first time, enter an email address and click on ‘save’
      • 7. In case of changing email address, replace the existing email address with your new email address and click on ‘save’
      • 8. Enter the OTP sent on your registered mobile number
      • 9. A verification link will be sent to your new Email address; Go to your email account and click the link sent on email from Paytm for verification
      • 10. Your Email address is added / changed
      Web Please do not share your password with anyone, not even with someone claiming to be from Paytm. For changing password:
      • 1. Visit Paytm.com
      • 2. If you are not logged in: click on ‘Log In/Sign Up’ on the top-right corner of the page and login by entering your registered details (If you are logged in, skip step 2)
      • 3. Go to your account in the top-right corner and click on ‘View profile’
      • 4. Click on ‘Edit Profile’
      • 5. In case of adding an email for the first time, enter an email address and click on ‘Save’. In case of changing email address, replace the existing email address with your new email address and click on ‘Save’
      • 6. Enter the OTP sent to your registered mobile number
      • 7. A verification link will be sent to your new email address. Go to your email account and click the link sent on email from Paytm for verification
    • How do I verify my email address?

      App Please use your own valid email address as we send order details and wallet statement to this email address.
      • 1. Launch Paytm app
      • 2. Go to ‘Profile’ section at the bottom of the page
      • 3. If you are not logged in: click on ‘sign in to Paytm’ (If you are logged in, skip Step 3)
      • 4. Click on your name at the top of the page
      • 5. Click ‘Verify Now’ in front of your email address
      • 6. Click on ‘Send Link’
      • 7. A verification link will be sent to your email address. Please click on the link within 48 hours to verify email address
      Web Please do not share your password with anyone, not even with someone claiming to be from Paytm. For changing password:
      • 1. Visit Paytm.com
      • 2. If you are not logged in: click on ‘Log In/Sign Up’ on the top-right corner of the page and login by entering your registered details (If you are logged in, skip step 2)
      • 3. Go to your account in the top-right corner and click on ‘View profile’
      • 4. Click ‘Verify Email’ in front of your email address, if you do not see ‘Verify Email’ that means your email address is already verified
      • 5. A verification link will be sent to your email address. Please click on the link within 48 hours to verify email address
    • How do I change my registered mobile number?

      App Please use your own mobile number here as you will receive real-time SMS and One Time Password (OTP) on the registered mobile number.
      • 1. Launch Paytm app
      • 2. Go to ‘Profile’ section at the bottom of the page
      • 3. If you are not logged in: click on ‘sign in to Paytm’ (If you are logged in, skip Step 3)
      • 4. Click on your name at the top of the page
      • 5. Click on ‘Edit’ on top right corner of the page
      • 6. Replace your existing mobile number with your new mobile number and click on ‘save’
      • 7. Enter the OTP sent to your existing mobile number
      • 8. Enter the OTP sent to your new mobile number
      • 9. If you do not have access to your registered mobile number, contact us: https://paytm.com/care/ticket?category=profile
      • 10. Click on ‘Others’
      • 11. Click on ‘Item Status’ and select ‘Others’ from the drop down
      • 12. Write about the issue you are facing and enter your Email address
      • 13. Click on ‘Submit Your Query’ & we will connect with you within 24 hours
      Web Please do not share your password with anyone, not even with someone claiming to be from Paytm. For changing password:
      • 1. Visit Paytm.com
      • 2. If you are not logged in: click on ‘Log In/Sign Up’ on the top-right corner of the page and login by entering your registered details (If you are logged in, skip step 2)
      • 3. Go to your account in the top-right corner and click on ‘View profile’
      • 4. Click on ‘Edit Profile’
      • 5. Replace the existing mobile number with your new mobile number and click on ‘Save’
      • 6. Enter the OTP sent to your existing mobile number and new mobile number
      • 7. If you do not have access to your registered mobile number, contact us: https://paytm.com/care/ticket
      • 8. Click on ‘Something else’
      • 9. Click on ‘Your issue is regarding’ and select ‘Others’
      • 10. Write about the issue you are facing and we will connect with you within 24 hours
    • How do I verify my mobile number?

      App Please use your own mobile number here as you will receive real-time SMS and One Time Password (OTP) on the registered mobile number.
      • 1. Launch Paytm app
      • 2. Go to ‘Profile’ section at the bottom of the page
      • 3. If you are not logged in: click on ‘sign in to Paytm’ (If you are logged in, skip Step 3)
      • 4. Click on your name at the top of the page
      • 5. Click ‘Verify Now’ in front of your Mobile number
      • 6. Enter the OTP sent to your mobile number for verification
      • 7. If you do not have access to your registered mobile number, contact us: https://paytm.com/care/
      • 8. Click on ‘Others’
      • 9. Click on ‘Item Status’ and select ‘Others’ from the drop down
      • 10. Write about the issue you are facing and enter your Email address
      • 11. Click on ‘Submit Your Query’ & we will connect with you within 24 hours
      Web Please do not share your password with anyone, not even with someone claiming to be from Paytm. For changing password:
      • 1. Visit Paytm.com
      • 2. If you are not logged in: click on ‘Log In/Sign Up’ on the top-right corner of the page and login by entering your registered details (If you are logged in, skip step 2)
      • 3. Go to your account in the top-right corner and click on ‘View profile’
      • 4. Click ‘Verify Mobile Number’ in front of your mobile number, if you do not see ‘Verify Mobile Number’ that means your mobile number is already verified
      • 5. Enter the OTP sent to your mobile number for verification
      • 6. If you do not have access to your registered mobile number, contact us: https://paytm.com/care/ticket. Click on ‘Something else’
      • 7. Click on ‘Your issue is regarding’ and select ‘Others’
      • 8. Write about the issue you are facing and we will connect with you within 24 hours
    • Can I add more than one delivery address?

      App Yes, you can add multiple shipping or delivery addresses. However, remember that all items placed in a single order [Order ID] will and can only be delivered to one of those delivery addresses. If you want different items delivered to different address you need to place them as separate orders [Order IDs]. Web Yes, you can add multiple shipping or delivery addresses. However, remember that all items placed in a single order [Order ID] will and can only be delivered to one of those delivery addresses. If you want different items delivered to different address you need to place them as separate orders [Order IDs].
    • How do I add or remove my registered billing/shipping address?

      App Your shipping address for each transaction is your default billing address. This can be changed though.
      • 1. Launch Paytm app
      • 2. Go to ‘Profile’ section at the bottom of the page
      • 3. If you are not logged in: click on ‘sign in to Paytm’ (If you are logged in, skip Step 3)
      • 4. Click on your name at the top of the page
      • 5. Click on ‘Delivery Address’
      • 6. To add a new delivery address, click on ‘Add a Delivery Address’. Fill the details and click on ‘Save Delivery Address’
      • 7. To change the default delivery address, click the icon on the right side of the address you want to keep as default. Click on ‘Edit’ and turn on the ‘Set as Default’. Click ‘Save Delivery Address’

      To remove the delivery address, click the icon on the right side of the address you want to remove. Click on ‘Remove’

      Web Your shipping address for each transaction is your default billing address. This can be changed though.
      • 1. Visit Paytm.com
      • 2. If you are not logged in: click on ‘Log In/Sign Up’ on the top-right corner of the page and login by entering your registered details (If you are logged in, skip step 2)
      • 3. Go to your account in the top-right corner and click on ‘View profile’
      • 4. Click on ‘Address’ tab
      • 5. To add a new delivery address, click on ‘Add New Address’. Fill the details and click on ‘Save Address’
      • 6. To remove the delivery address, click the ‘X’ icon on the right side corner of the address you want to remove.
      • 7. Click on ‘Delete’ and that particular address shall be removed
    • Can I add more than one debit or credit cards? If yes, how can I do this?

      App Yes, you can add and save multiple debit or credit cards and it is absolutely secure.
      • 1. Launch Paytm app
      • 2. Go to ‘Profile’ section at the bottom of the page
      • 3. If you are not logged in: click on ‘sign in to Paytm’ (If you are logged in, skip Step 3)
      • 4. Click on your name at the top of the page
      • 5. Click on ‘Saved Cards’
      • 6. To add a new card, click on ‘Add Card’ at the bottom of the page. To verify your card, we will add Rs 1 to your wallet from your account. Press ‘Proceed’ and enter the card details. Once your payment of Rs 1 is complete, your new card would be updated
      Web We do not have this feature on Web. Please user Paytm app for this feature.
    • How can I delete one of my saved cards?

      App Your shipping address for each transaction is your default billing address. This can be changed though.
      • 1. Launch Paytm app
      • 2. Go to ‘Profile’ section at the bottom of the page
      • 3. If you are not logged in: click on ‘sign in to Paytm’ (If you are logged in, skip Step 3)
      • 4. Click on your name at the top of the page
      • 5. Click on ‘Saved Cards’
      • 6. Click the icon on the right side of the card & select ‘Delete this card’. Your card will be removed from the list of saved cards
      Web We do not have this feature on Web. Please user Paytm app for this feature.
    • When I try to sign up with my mobile number or email address, it says that an account already exists. I never created any account, what to do?

      App We do not have this feature on App. Please user Paytm.com website for this feature. Web Now you can create your account without any hassle at Paytm.com
      • 1. Visit Paytm.com
      • 2. Click on ‘Log In/ Sign Up’ on the top-right corner of the page
      • 3. Click on ‘Sign Up’, enter your details and click on ‘Create your Paytm wallet’


      If an account already exists with your mobile number:
      • 1. Enter the OTP sent to your mobile number
      • 2. Click on ‘No, I didn’t’ in the screen that appears
      • 3. Your Paytm account is created with your mobile number


      If an account already exists with your email address:
      • 1. Go to your email account and click the link sent on email from Paytm for verification within 48 hours
      • 2. Once you click on the link, click on “No, I didn’t” in the screen that appears
      • 3. Your Paytm account is created with your email address


      Note: This feature is currently available on Paytm website only. You will not be able to access this feature on Paytm Mobile App.
    • When I try to add or change my mobile number/ email address, it says that the mobile number/ email address is already with another account. I never created any account with my mobile number/ email address, what to do?

      App We do not have this feature on App. Please user Paytm.com website for this feature. Web Now you can change your account details without any hassle at Paytm.com
      • 1. Visit Paytm.com
      • 2. If you are not logged in: click on ‘Log In/Sign Up’ on the top-right corner of the page and login by entering your registered details (If you are logged in, skip step 2)
      • 3. Go to your account in the top-right corner and click on ‘View profile’
      • 4. Click on ‘Edit Profile’


      If an account already exists with your mobile number:
      • 1. Change the existing mobile number to your new mobile number and click on ‘Save’
      • 2. Enter the OTP sent to your existing mobile number & new mobile number
      • 3. Click on ‘No, I didn’t’ in the screen that appears
      • 4. Your account details will be updated with your new mobile number


      If an account already exists with your email address:
      • 1. In case of adding an email for the first time, enter an email address and click on ‘Save’. In case of changing email address, replace the existing email address with your new email address and click on ‘Save’
      • 2. Enter the OTP sent to your registered mobile number
      • 3. A verification link will be sent to your new email address. Go to your email account and click the link sent on email from Paytm to add the email address within 48 hours
      • 4. Once you click on the link, click on “No, I didn’t” in the screen that appears
      • 5. Your account details will be updated with your new email address


      Note: This feature is currently available on Paytm website only. You will not be able to access this feature on Paytm Mobile App.
    • I have two accounts in Paytm, how can I have a single account with combined balance?

      App We do not have this feature on App. Please user Paytm.com website for this feature. Web Now you can merge your accounts without any hassle at Paytm.com and also choose the account details you want to keep.
      • 1. Visit Paytm.com
      • 2. Click on ‘Log In/ Sign Up’ on the top-right corner of the page
      • 3. Log in to your account and click on your name on the top-right corner of the page
      • 4. Tips to choose the account you want to login:
        • a. If you have one upgraded (KYC done) account, we suggest that you login with the upgraded account. The merged account will have the same KYC status as that of the account used to login.
        • b. Login to the account with higher balance
      • 5. Click ‘View Profile’ below your name
      • 6. Click on ‘Edit Profile’


      If you want to change your mobile number of this account:
      • 1. Change the existing mobile number to your new mobile number and click on ‘Save’
      • 2. Enter the OTP sent to your existing mobile number & new mobile number
      • 3. Click on ‘No, I didn’t’ in the screen that appears
      • 4. Your account details will be updated with your new mobile number


      If an account already exists with your email address:
      • 1. Change the existing mobile number to the mobile number in the other account and click on ‘Save’
      • 2. Enter the OTP sent to your existing mobile number and the new mobile number
      • 3. Click on “Yes I did” in the screen that appears
      • 4. Answer the security questions to verify your ownership and click on “Merge accounts”
      • 5. If you have email address in both the accounts, select which email address you want to keep in the updated account
      • 6. If you select the email address from the other account, you will have to verify it through OTP sent to that email address
      • 7. Your balances will be added and your account details are updated as per your choice


      If you want to change your email address of this account:
      • 1. Change the existing mobile number to your new mobile number and click on ‘Save’
      • 2. Enter the OTP sent to your existing mobile number & new mobile number
      • 3. Click on ‘No, I didn’t’ in the screen that appears
      • 4. Your account details will be updated with your new mobile number


      If an account already exists with your email address:
      • 1. In case of adding an email for the first time, enter the email address of the other account and click on ‘Save’. In case of changing email address, replace the existing email address with the email address of the other account and click on ‘Save’
      • 2. Enter the OTP sent to your existing mobile number
      • 3. A verification link will be sent to your updated email address. Go to your email account and click the link sent on email from
      • 4. Click on “Yes I did” in the screen that appears
      • 5. Answer the security questions to verify your ownership and click on “Merge accounts”
      • 6. If you have mobile number in both the accounts, select which mobile number you want to keep in the updated account
      • 7. If you select the mobile number from the other account, you will have to verify it through OTP sent to that mobile number
      • 8. Your balances will be added and your account details are updated as per your choice


      Note: This feature is currently available on Paytm website only. You will not be able to access this feature on Paytm Mobile App.
    • I have two accounts in Paytm. One account has mobile number 9876543210 and email address testemail1@gmail.com. Other account has mobile number 9988776655 and email address testemail2@gmail.com. Can I have an account with mobile number 9876543210 and email address testemail1@gmail.com?

      App We do not have this feature on App. Please user Paytm.com website for this feature. Web Now you can merge your accounts without any hassle at Paytm.com and also choose the account details you want to keep
      • 1. Visit Paytm.com
      • 2. Click on ‘Log In/ Sign Up’ on the top-right corner of the page
      • 3. Log in to your account with mobile number 9876543210
      • 4. Click on your name on the top-right corner of the page
      • 5. Click ‘View Profile’ below your name
      • 6. Click on ‘Edit Profile’
      • 7. Replace your email address testemail1@gmail.com with testemail2@gmail.com
      • 8. Enter the OTP sent to your mobile number 9876543210
      • 9. A verification link will be sent to your updated email address testemail2@gmail.com. Go to your email account and click the link sent on email from Paytm within 48 hours
      • 10. Click on “Yes I did” in the screen that appears
      • 11. Answer the security questions and click on “Merge accounts”
      • 12. You will be given an option to choose between the mobile numbers 9876543210 and 9988776655. Choose “9876543210”
      • 13. Your balances from both the accounts will be added and your account details are updated with mobile number as 9876543210 and email address testemail2@gmail.com


      Note: This feature is currently available on Paytm website only. You will not be able to access this feature on Paytm Mobile App.
    • I just received an Email saying that my mobile number has been moved to a different account. How can I access my account/wallet balance?

      Don’t worry. Your balance is safe with us. Please follow the steps to claim access to your account/balance:
      • 1. Launch Paytm app
      • 2. Tap on “login” icon at the bottom of the app
      • 3. Tap on “Login to Paytm”
      • 4. Enter your registered Email address, Paytm password & click on “Secure login”
      • 5. You will be asked to add a mobile number
      • 6. Add your new mobile number and enter the OTP
      • 7. You can access your account and balance with your updated mobile number
    • I just received an SMS saying that my Email address has been moved to a different account. How can I access my account/wallet balance?

      Don’t worry. Your balance is safe with us. Please follow the steps to claim access to your account/balance:
      • 1. Launch Paytm app
      • 2. Tap on “login” icon at the bottom of the app
      • 3. Tap on “Login to Paytm”
      • 4. Enter your registered mobile number, Paytm password & click on “Secure login”
      • 5. You can access your account and balance
  • About Paytm Payments Bank
    • What is a Payments Bank?

      Payments Bank is a new type of bank, licenced by the Reserve Bank of India. As a Payments Bank, Paytm can now accept customer deposits upto Rs. 1 lakh per customer in a wallet, savings or current account and offer other banking services like Debit Cards, Online Banking and Mobile Banking.
    • How is a Payments Bank different from a normal bank?

      Payments Banks are not allowed to lend to customers. However, theycan partner with other financial institutions/banks to offer financial products like loans, insurance, mutual funds, pension funds etc.
    • What are the services offered by Paytm Payments Bank?

      Paytm Payments Bank will continue to offer paytm wallet. In addition, current accounts for businesses and interest bearing savings accounts for individuals will be offered by bank. It will also enable you to access a range of financial services such as insurance, loans, Mutual Funds offered by our partners with the seamless Paytm experience.
    • How can I open a Paytm Payments Bank account?

      We will be launching our banking servies soon. You will have an option to open bank account and access a range of other financial services by completing your KYC and signing up digitally.
  • Movement to Paytm Payments Bank
    • What happens to my existing Wallet?

      Your current Paytm Wallet will now move to the Paytm Payments Bank Limited in the same capacity i.e. KYC wallet as KYC wallet and minimum detail-KYC wallet as minimum detail-KYC wallet. If we do not receive any communication against the same before December 21, 2016 your wallet will move as a part of the migration, but you will continue to enjoy the same experience of the wallet. To upgrade to bank account, you will need to complete KYC and sign up.

      However, if you have not used your wallet in last 6 months and have zero balance in your wallet, you will be required to consent to the migration through login to your wallet before the migration date to move to Paytm Payments Bank.
    • Can I choose not to move to Paytm Payments Bank?

      Movement to Paytm Payments Bank is required by RBI for all Paytm Wallet customers. However, If you choose not to continue to enjoy the benefits of the Paytm Wallet, please email us at care@paytm.com and we will let you know the process to transfer your wallet money to your bank account. Alternatively, you can raise your request either through Paytm app or through website by following these steps – App
      • 1. Go to Profile section
      • 2. Select Contact Us
      • 3. Choose the option – Login/Sign up & Profile
      • 4. Select your issue category as – Movement to Paytm Payments Bank
      • 5. Select your issue as – Opt out of movement to Paytm Payments Bank
      • 6. Press on submit to send us the query.
      Web
      • 1. Go to https://paytm.com/care/ticket
      • 2. You will see a screen saying ‘Help us understand your concern’. Select ‘My Account’ from the drop down menu.
      • 3. Please specify your problem by choosing – Movement to Paytm Payments Bank
      • 4. Select your issue as – Opt out of movement to Paytm Payments Bank
      • 5. Press submit your query.


      Please note, if you chose not to migrate to Paytm Payments Bank, your wallet will be closed. You will not be able to make payments using Paytm Wallet
    • Will my wallet balance now earn interest?

      To earn interest, you will need to open a savings account. We will be launching the option to open savings account soon.
    • I’m a Paytm O2O point Paytm partner, what does this mean for me?

      Your wallet continues to work the same way as before. There is no impact on your cashflows or the mode of accepting payment. We recommend that you complete your KYC, so that you can ejoy banking faclities with us soon.
    • Will my old login details work?

      Yes, your Paytm login details continue to remain the same.
    • I am expecting refund on a payment I made from my Paytm Wallet, what happens to the refund now?

      Your refunds will be given back to your wallet as earlier.
    • Can I still use credit card to add money to my wallet?

      Your Paytm Wallet continues to work the same way as before. You can continue to use credit card or any other options as available today to add money to your wallet.
    • Can I now withdraw money from my wallet?

      No, withdrawing money from wallet is not allowed as per RBI policies. If you envisage such use, we recommend that you open a savings or current account by completing your KYC and signing up. Current and Savings acocunts will be coming soon.

Query not listed?

Get in touch with us directly, by clicking the 'Contact Us' button and answering the questions that follow.

Contact Us
  • 24X7 Care

    Happy to help 24X7.
  • 100% Assurance

    At Paytm, we provide 100% assurance. If you have any issue, your money is immediately refunded. Sit back and enjoy your shopping.
  • Paytm Trust

    Your money is yours! All refunds come with no question asked guarantee.
  • Our Promise

    Happiness is guaranteed at Paytm. If we fall short of your expectations, give us a shout.